Help & Support

Answers to common questions. Can't find yours? Contact us.

Common questions

How do I buy a ticket?

Create an account or sign in, choose a match, pick your seats and pay. Your tickets then appear under My tickets.

How long are my seats held?

Seats you pick are held for a short time while you pay. If the time runs out they are released for other fans.

How can I pay?

With M-Pesa, Airtel Money, Visa or Mastercard.

How do I get into the venue?

Show the QR code of your ticket at the gate. The code changes every 30 seconds, so a screenshot will not work.

I forgot my password

On the sign-in page choose Forgot password and follow the steps.

I want to sell tickets for my event

See Sell on Stadi Pass, or contact us below. Sell on Stadi Pass